Customer Relationship Manager
2 months ago
CUSTOMER SERVICE REPRESENTATIVE ROLE
About the Role
Ceperat Kredit Financing Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will play a critical role in delivering exceptional customer experiences and building lasting relationships with our clients.
Responsibilities
We are looking for a highly motivated and organized individual who can handle a high volume of customer inquiries and complaints in a professional and timely manner. Key responsibilities include:
- Responding to customer inquiries and concerns via phone, email, or in-person
- Resolving customer complaints and issues in a fair and efficient manner
- Communicating with internal departments to address customer concerns and provide solutions
- Maintaining accurate records of customer interactions and transactions
- Providing excellent customer service and ensuring high levels of customer satisfaction
Requirements
To be successful in this role, you will need:
- At least six (6) months of experience in customer service and operations
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong knowledge of customer service principles and practices
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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