Customer Relationship Manager

2 months ago


Pasig, National Capital Region, Philippines CEPAT KREDIT FINANCING INC. Full time

CUSTOMER SERVICE REPRESENTATIVE ROLE

About the Role

Ceperat Kredit Financing Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will play a critical role in delivering exceptional customer experiences and building lasting relationships with our clients.

Responsibilities

We are looking for a highly motivated and organized individual who can handle a high volume of customer inquiries and complaints in a professional and timely manner. Key responsibilities include:

  • Responding to customer inquiries and concerns via phone, email, or in-person
  • Resolving customer complaints and issues in a fair and efficient manner
  • Communicating with internal departments to address customer concerns and provide solutions
  • Maintaining accurate records of customer interactions and transactions
  • Providing excellent customer service and ensuring high levels of customer satisfaction

Requirements

To be successful in this role, you will need:

  • At least six (6) months of experience in customer service and operations
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong knowledge of customer service principles and practices
  • Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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