Technical Application Support Specialist

8 hours ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time $80,000 - $120,000
Job Title: Technical Application Support Specialist

We are seeking a highly skilled Technical Application Support Specialist to join our team in Manila. The successful candidate will be responsible for performing technical production support activities on in-scope applications, including incident management, problem management, service request management, and service management.

Responsibilities:

  • Act as a point of contact between the client and the application support center.
  • Monitor jobs, production processes, systems availability, latency, and overall system health.
  • Create incidents/service requests/problem tickets and assign to teams.
  • Perform initial analysis and resolution for the layers defined in scope.
  • Establish understanding of application, platform layers defined in scope.
  • Analyze, identify issues, conduct investigation of functional/technical bugs, service failures, operational problems, and provide acceptable workaround or resolutions to identified issues/defects.
  • Escalate further to L3 within a reasonable period with analysis and findings.
  • Triage, resolve, and conduct RCA.
  • Handle major incidents and joined SWAT calls.
  • Identification, classification, prioritization, and remediation of system issues.
  • Produce reports on defect/problem reporting data.
  • Build tools or establish processes to quickly triage issues and discover failures across the technology stack.
  • Analyze service performance and implement adjustments to mitigate risk and/or prevent issue recurrence.
  • Create and update support knowledge database.
  • Lead the documentation process for overall application support.

Requirements:

  • Strong experience in software engineering with a focus on Unix/Linux, Java environments.
  • Proficient in Java and able to go into code to investigate and fix issues.
  • Strong scripting skills in Shell, Bash, or similar, can read scripts or do scripting, and know the key commands.
  • Hands-on experience with Azure services like Azure VMs, Azure Functions, Azure storage, App Services, Azure Key Vault, Azure monitor, Log analytics, and network watcher.
  • Good understanding of MQ/Kafka.
  • Able to create/update SQL queries to analyze/extract data.
  • Experience with tools such as Control-M or similar for job monitoring.
  • Good knowledge of APIs.
  • ServiceNow or similar ticketing tool.
  • Knowledge of Derivatives or Equity Trade is preferred.
  • ITIL Processes (Incident/Change/Problem Management).
  • Education: Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

Preferred Qualifications:

  • Configuration of Dynatrace or any monitoring & observability tools.
  • Azure DevOps or Github Actions.
  • CI/CD tools (Azure Devops, Jenkins, etc.).
  • Alteryx or similar technology.

What We Look For:

We look for people who demonstrate drive, vision, and determination and are passionate about helping our clients achieve their goals. We look for high performers, who consistently deliver quality work while continually looking for ways to improve.

What Working With Us Offers:

We offer support, coaching, and feedback from engaging colleagues. Opportunities to acquire new knowledge and skills to progress your career. An engaging culture that promotes work-life balance and personal effectiveness.

About Us:

As a global leader in assurance, tax, transaction, and consulting services, we're using finance products, expertise, and systems to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

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