Technical Support Specialist

3 days ago


Taguig, National Capital Region, Philippines beBeeSupport Full time
Job Description

The primary responsibility of the role is to provide technical support and assistance in maintaining and enhancing existing applications and their operating environments. This includes analyzing existing system logic, recommending enhancements or fixes, conducting fact-finding, documenting requirements, partnering with development and production support areas, and assessing the applicability of previous or similar experiences.


Key Responsibilities
  • Maintaining and enhancing existing applications and their operating environments.
  • Analyzing existing system logic and recommending enhancements or fixes.
  • Conducting fact-finding and documenting requirements.
  • Partnering with development and production support areas.
  • Assessing the applicability of previous or similar experiences.

Requirements
  • Basic level experience in an L2 Apps Support role (combination of IT education/IT experience).
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
  • Participation in some process improvements.
  • Previous experience or interest in standardization of procedures and practices.
  • Analytical and troubleshooting skills.
  • Knowledge in banking applications and server infrastructure.
  • Basic knowledge of Operating Systems (Unix Tectia, Oracle, etc.).
  • Good interpersonal and communication skills.

Qualifications
  • Bachelor's/University degree or equivalent experience.


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