EUC Technical Support Specialist

7 hours ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000
Job Summary

As a Technical Support Specialist, you will be responsible for providing high-quality technical support to end-users across the business.

Ensure that hardware, software, and workplace technologies are running efficiently by troubleshooting issues, supporting IT projects, and delivering excellent customer service in line with our SLAs.

This role requires a proactive approach to problem-solving, attention to detail, and the ability to work in a regulated environment.

Key Responsibilities
  • Provide first and second-line technical support to end-users via phone, email, and remote tools.
  • Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals.
  • Support the setup, configuration, and deployment of hardware using tools such as Intune and Autopilot.
  • Manage and maintain end-user applications including Microsoft 365, Teams, and SharePoint.
  • Handle incidents and service requests in ManageEngine ServiceDesk Plus or similar ITSM tools.
  • Perform software installations, updates, and patching in line with security and compliance requirements.
  • Support video conferencing, meeting room technology, and collaboration tools.
  • Maintain asset records and ensure equipment is tracked and compliant with IT policies.
  • Assist with onboarding and offboarding processes for employees.
  • Document solutions, processes, and troubleshooting guides for the IT knowledge base.
Requirements
  • Strong troubleshooting skills across Windows 10/11, Microsoft 365, and common business applications.
  • Hands-on experience with device management tools (e.g., Microsoft Intune, SCCM, or equivalent).
  • Good understanding of networking basics (IP addressing, DNS, VPN, Wi-Fi).
  • Excellent communication skills with the ability to explain technical issues in non-technical terms.
  • Customer-focused mindset with a passion for delivering excellent service.
  • Ability to work in a fast-paced, SLA-driven environment.
  • A proactive and organised approach to managing workloads and priorities.
  • Minimum 2 years' recent experience in an EUC, IT Support, or Service Desk role.
  • Experience supporting a hybrid or remote workforce.
  • Knowledge of ITIL processes and working in an ITSM framework.
  • Familiarity with regulated industries (finance, banking, insurance) is a plus.
Qualifications
  • Bachelor's degree in IT, Computer Science, or equivalent experience.
  • Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or CompTIA A+ are advantageous.
Benefits
  • Competitive salaries and bonus schemes
  • Hybrid home/office working arrangements
  • Regular training and opportunities to learn and grow
  • Holiday leave plus bank holidays
  • Medical insurance cover
  • Life insurance
  • Health and wellbeing support

In this dynamic environment, you'll have the chance to develop your career alongside top talent and an exceptional leadership team. If you're passionate about delivering excellent customer service and want to be part of our exciting expansion plans, then we'd love to hear from you.

We're committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on our website.

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