Technical Support Manager

5 hours ago

Taguig, National Capital Region, Philippines beBeeTeamleader Full time ₱800,000 - ₱1,200,000
Job Title: IT Helpdesk Team Leader

As a highly skilled and experienced team leader, we are seeking an exceptional professional to join our IT Helpdesk Team.

This role involves managing a team of helpdesk specialists who provide technical support to internal and external customers. The successful candidate will have excellent leadership skills, strong communication abilities, and the capacity to work under pressure.

The ideal candidate will have at least 3 years of experience in a team lead role, with a proven track record of success in managing high-performing teams.

We offer a dynamic and supportive work environment that encourages collaboration and innovation. If you are a motivated and results-driven professional looking for a new challenge, please apply now

  • Key Responsibilities:
  • Lead a team of helpdesk specialists to achieve excellent customer service and resolve technical issues efficiently.
  • Develop and implement training programs to improve team performance and enhance technical skills.
  • Maintain accurate records and reports on team performance, customer feedback, and issue resolution rates.
  • Collaborate with other departments to ensure seamless communication and effective problem-solving.
Required Skills and Qualifications
  • Minimum Qualifications:
  • At least 3 years of experience in a team lead role.
  • Proven track record of success in managing high-performing teams.
  • Excellent leadership and communication skills.
  • Able to work under pressure and manage multiple tasks simultaneously.
Benefits
  • Competitive Salary:
  • Opportunities for Professional Growth:
  • Supportive Work Environment:

Keyword: TeamLeader

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