Customer Experience Talent Lead

5 days ago


Taguig, National Capital Region, Philippines Helloconnect Full time

About Us

HelloConnect is a part of the HelloFresh family, created to overcome the obstacles experienced by our own customer care team. With our deep understanding of what works best for HelloFresh's unique needs, we develop innovative solutions designed specifically for high-growth companies. Our Manila, Philippines office brings these services to new clients seeking our experience, efficiency, and top-notch service levels.

HelloFresh is a pioneer in food delivery, committed to giving customers more time for themselves by providing easy-to-prepare meal kits and grocery baskets. Driven by a passion for healthy eating, sustainability, and customer happiness, we strive for continuous improvement and excellence in every aspect of our operations.

The Role

In this key position as Customer Experience Talent Lead, you'll oversee the Talent Acquisition shared service function, focusing on seamless candidate interactions and recruitment process optimization. Your expertise will guide the team toward achieving exceptional results and fostering a culture of teamwork and collaboration.

Your responsibilities will include managing relationships with various stakeholders, ensuring transparent communication, maintaining confidentiality, and driving business objectives forward. Additionally, you'll handle tasks like candidate scheduling, data management, and reporting to keep our processes running smoothly.

Main Responsibilities

  • Oversee all aspects of talent acquisition, including candidate screening, interview scheduling, and reference checks.
  • Develop and implement strategies to improve candidate experience and increase hiring efficiency.
  • Maintain open communication channels with internal and external stakeholders.
  • Collaborate with HR and Talent Acquisition teams to ensure seamless integration and alignment of processes.


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