Customer Experience Architect

5 days ago


Taguig, National Capital Region, Philippines Hunter's Hub, Inc. Full time

**Company Overview:**

Hunter's Hub, Inc. is a leading provider of innovative solutions in the industry.

We are committed to delivering high-quality products and services that meet the evolving needs of our customers.

We are looking for talented individuals who share our vision and values to join our team.

Job Description:

As a Product Solutions Designer/Manager, you will be responsible for the development and delivery of new products and services as well as improvements to existing products and services.

You will manage the product design and development team, create processes and mechanisms to enable the team to support project delivery, and liaise with different members of the development team to drive projects forward.

You will also facilitate product specifications and user stories, define the customer experience via mock-ups and wireframes, prioritize features, and present trade-offs and risks.

Additionally, you will work with Technology Leads / Managers and other engineers to agree on a working architecture and present relative trade-offs to certain approaches, determine edge case scenarios and proper handling on the customer side, develop schedules for each phase of the development program, and set up reviews at each stage to ensure the program is meeting its objectives.

You will liaise with the senior management team to agree on strategic development objectives and gain approval for projects.

Responsibilities Include:

  • Managing the product design and development team to develop and deliver new products and services as well as improvements to existing products and services.
  • Creating processes and mechanisms to enable the team to support project delivery.
  • Liaising with different members of the development team to drive projects forward.
  • Facilitating product specifications and user stories and defining the customer experience via mock-ups and wireframes.
  • Prioritizing features and presenting trade-offs and risks.
  • Working with Technology Leads / Managers and other engineers to agree on a working architecture and presenting relative trade-offs to certain approaches.
  • Determining edge case scenarios and proper handling on the customer side.
  • Developing schedules for each phase of the development program and monitoring progress against targets.
  • Setting up reviews at each stage to ensure the program is meeting its objectives.
  • Liaising with the senior management team to agree on strategic development objectives and gaining approval for projects.

Qualifications:

  • Bachelor's degree in a relevant field such as computer science, engineering, or business administration.
  • 5+ years of experience in product and software development, design, or digital marketing.
  • Proven track record of delivering successful results in a team environment.
  • Strong technical background, including the ability to read source code.
  • Excellent communication and interpersonal skills.


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