Customer Experience Lead

3 days ago


Taguig, National Capital Region, Philippines Welsend Global Services Full time
About the Position

We are seeking a skilled Customer Experience Lead to develop and implement strategies that drive customer satisfaction and loyalty. As a key member of our team, you will be responsible for analyzing customer feedback, identifying areas for improvement, and implementing process enhancements to deliver exceptional customer experiences.

Key Responsibilities
  1. Analyze customer feedback and complaints to identify trends and areas for improvement.
  2. Develop and implement strategies to improve customer satisfaction and loyalty.
  3. Collaborate with cross-functional teams to design and implement process improvements.
  4. Establish and maintain customer satisfaction metrics and reporting to track performance and identify areas for improvement.
Requirements
  1. A minimum of 8 years of experience in customer experience management, preferably in the technical, after-sales, and customer engagement services industry.
  2. Demonstrated expertise in developing and implementing strategies that drive customer satisfaction and loyalty.
  3. Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement process enhancements.
  4. Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.


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