Emergency Response Customer Support Representative

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeReliability Full time ₱101,000 - ₱155,800

Remote Customer Service Agent

We are seeking a highly motivated and dedicated individual to join our team as a Remote Customer Service Agent. This is a temporary, remote position contingent on disaster relief needs.

The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.

Candidates accepted for this role will be contacted on an as-needed basis with schedules from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM ET.

Responsibilities
  • Customer Service: Assist customers with service inquiries, resolve issues, and provide solutions.
  • Learner Role: Learn common requests and solutions, and improve the customer's experience.
  • Troubleshooting: Escalate customer dissatisfaction to proper channels.
Candidate Qualifications

We welcome all positive and driven applicants who possess the following qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office Suite
  • Basic understanding of Windows OS
  • Highly reliable with good attendance and punctuality
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced, changing environment
  • Excellent interpersonal skills and relationship-building ability
Compensation & Benefits

We offer competitive packages that grow with you, including:

  • HMO
  • Full salary during training
  • Free meal during training
  • Medical/Dental coverage
  • Career growth opportunities
  • Allowances (Rice, Clothing, Laundry, Meals)
  • Performance & Loyalty Bonuses
  • Workplace disinfection measures
  • Employee shuttle services
  • Company retreats and events
  • Social and networking opportunities
Physical & Other Requirements

This role involves sitting/standing for long periods, using computers and phones, and occasional movement around the office. Must be able to lift up to 40 pounds occasionally.

Conditions of Employment
  • Must be authorized to work in the country
  • Willing to undergo background/security checks and drug screening
About Us

We provide innovative customer experience solutions with a presence across North America and globally. Recognized for rapid growth, we employ over 10,000 professionals serving diverse clients.

Additional Information

This description provides a general overview. Responsibilities and qualifications may vary. We reserve the right to revise this description at any time. Employment is at-will.

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