Customer Service Representative

3 weeks ago


Pagadian, Zamboanga Peninsula, Philippines Reliasourcing Full time

A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Qualifications:

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
  • Amenable to work on a shifting schedule.
  • Willing to work in Double Dragon Pasay.
  • Good command of the English language.

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Schedule:

  • Shift system

Supplemental Pay:

Experience:

  • Customer Service Representative: 1 year (Required)
Apply now

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