Customer Service Representative

2 weeks ago

Pagadian, Zamboanga Peninsula, Philippines Reliasourcing Full time
Customer Service Representative (Non-Voice) – E-commerce
  • Pasay City
  • Full-time

About the Role:

We are seeking a detail-oriented and proactive Customer Service Representative to join our on-site e-commerce support team in Pasay. You will be the first point of contact for customers via chat and email, helping to resolve inquiries, process orders, and ensure a smooth online shopping experience.

Key Responsibilities:

  • Respond promptly to customer inquiries via chat and email regarding orders, payments, returns, and product questions.
  • Resolve customer complaints or issues with professionalism, empathy, and efficiency.
  • Update and maintain customer information in internal systems.
  • Process returns, refunds, cancellations, and order modifications accurately.
  • Collaborate with warehouse, logistics, and operations teams to ensure timely fulfillment and delivery.
  • Maintain high customer satisfaction and contribute to improving support processes.
  • Monitor chat and email queues to meet daily service targets.

Qualifications:

  • At least 1 year of experience in non-voice customer support, preferably in e-commerce.
  • Strong written communication and typing skills.
  • Familiarity with e-commerce platforms and online order management.
  • Ability to multitask, prioritize, and handle high-volume inquiries.
  • Problem-solving mindset and attention to detail.
  • Willingness to work onsite in Pasay and adhere to assigned shifts.

Preferred Skills:

  • Experience with platforms like Shopify, Lazada, Shopee, TikTok Shop, or similar.
  • Basic knowledge of Adobe Photoshop or Canva for product inquiries is a plus.
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