Remote Customer Support Representative

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱40,000
Customer Support Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for providing exceptional service to our clients through live chat, email, and phone.

Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner. You will need to have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Responsibilities:
  • Respond to customer inquiries and resolve issues through live chat, email, and phone.
  • Provide accurate and helpful information about our products and services.
  • Assist customers with placing orders, processing returns, and tracking shipments.
  • Troubleshoot technical issues and provide step-by-step instructions to resolve them.
  • Escalate complex or unresolved issues to senior support staff or supervisors.
Requirements:
  • 2 years of experience in live chat customer support.
  • Proficient in written and spoken English.
  • Experience using help desk software and other remote support tools.
  • Familiar with different CRM tools.
Benefits:
  • Fully remote work opportunity.
  • Opportunities to work with various projects.
  • Amazing Assistant Support.


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