Customer Support Specialist
1 week ago
We are looking for a talented individual to fill the role of Customer Support Representative.
The primary responsibility of this position is to provide top-notch customer service by responding to inquiries and resolving issues in a timely and professional manner.
This includes handling booking cancellations, changes, and service issues by coordinating with suppliers worldwide.
In addition, the successful candidate will be responsible for developing and implementing service protocols and workflows for various scenarios.
They will also contribute to the company's internal knowledge base and external info portal.
A key aspect of this role is identifying and implementing product and process improvements to increase productivity and satisfaction.
Key Requirements:- Strong analytical and problem-solving skills.
- Able to multitask and work in a fast-paced environment.
- Flexible working hours.
- Experience with computer software and online support tools.
- Self-driven and motivated with the ability to work independently.
- Fast learner with strong English proficiency.
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