
Patient Intake Coordinator
19 hours ago
About the Role
Job Summary:We are seeking a highly organized and results-driven professional to help convert inbound leads into booked evaluations for partner speech therapy practices.
You will be the first point of contact for patients, guiding them through the intake process, answering basic questions, estimating insurance coverage, and scheduling appointments with the right therapist.
Main Responsibilities:- Respond to inbound leads via phone and text who are seeking speech therapy services
- Build trust and connection quickly, representing our partner practices with professionalism and empathy
- Use proprietary tools to estimate out-of-pocket insurance costs
- Match patients with appropriate therapists based on location, specialty, and insurance compatibility
- Schedule evaluations and follow-ups using EHR and calendar tools
- Maintain organized records of all communications and outcomes across multiple practices
- Excellent communication skills and a friendly, professional phone presence
- Strong attention to detail and ability to stay organized across multiple systems
- Tech-savvy and comfortable navigating CRMs, scheduling tools, and communication platforms
- Availability to work weekends (Saturday & Sunday)
- Experience in patient intake, sales, or cold calling
- Prior exposure to healthcare, insurance coordination, or therapy-related settings
- Ability to work autonomously and deliver results in a fast-paced, client-facing role
Fully remote – work from anywhere. Generous PTO: Ample paid time off to rest and recharge. Health Coverage: HMO coverage after 3 months. Direct Mentorship: Grow through guidance from industry experts. Learning & Development: Ongoing access to resources for professional growth. Global Networking: Work and connect with professionals around the world. Work-Life Balance: Flexible hours that support a healthy work-life balance.
Work Schedule: 40 hours per week, including weekends (Saturday & Sunday required). Typical rest days will be Monday–Tuesday or Tuesday–Wednesday (subject to adjustment).
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