Clinical Case Coordinator

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCoordinator Full time $8,320 - $12,480
Job Title:

Clinical Case Coordinator



About the Role:

We are seeking a highly organized and empathetic Clinical Case Coordinator to serve as the first point of contact for prospective clients. In this role, you will be responsible for managing the case intake process from initial inquiry to case assignment, ensuring a seamless and professional experience for every client.

This includes collecting essential information, assessing the suitability of cases, and coordinating closely with clinical staff to ensure accurate case initiation.

The ideal candidate should be detail-oriented, tech-savvy, and capable of maintaining confidentiality while managing multiple client interactions in a remote setting.



Key Responsibilities:
  • Serve as the primary point of contact for potential new client inquiries via phone, email, and online platforms.
  • Conduct thorough intake interviews via telephone to gather critical information regarding potential legal matters.
  • Prepare written detailed summaries of intake interviews.
  • Follow up with potential new clients regarding any documents requested for review.
  • Assess initial eligibility and case suitability in coordination with supervising clinicians.
  • Schedule follow-up calls between potential new clients and clinicians at our firm where needed.
  • Follow up on incomplete intakes and provide timely updates to firm clinicians and to potential new clients on their intake status.


Benefits:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • The chance to make a real impact in the lives of our clients.


Requirements:
  • Bachelor's degree or equivalent experience in a clinical or administrative role.
  • 2+ years of experience in a clinical support or case intake-related position, preferably in a healthcare setting.
  • Strong oral and written communication skills.
  • Familiarity with medical terminology and procedures.
  • Strong organizational skills with exceptional attention to detail.
  • Proficient in using electronic health records (EHRs) and practice management software.

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