Service Enablement Manager

7 days ago


Manila, National Capital Region, Philippines Collabera Digital Full time

Collabera Digital seeks a highly skilled IT Service Transition Manager to lead digital transformation projects in the healthcare sector. This role involves planning and executing seamless service transitions, ensuring minimal disruption to our clients.

The successful candidate will possess extensive knowledge of the ITIL framework, particularly in incident, service level, and change management. Strong vendor management skills are also necessary.

Responsibilities and Requirements:

  • Design and execute effective transition plans to minimize disruption
  • Implement ITIL best practices to ensure high-quality service delivery
  • Collaborate with vendors and internal teams to meet project objectives
  • Monitor and analyze KPIs and SLAs, providing data-driven insights
  • Develop and deliver training programs to enhance team knowledge
  • Bachelor's degree in IT or related field
  • Strong understanding of ITIL principles (certification preferred)
  • Proven experience working in regulated industries, such as healthcare
  • Familiarity with Agile/Scrum methodologies (PMP/CSM certification is a plus)
  • Exceptional problem-solving, communication, and stakeholder management skills


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