Remote Technical Support Specialist
1 day ago
We are seeking highly skilled and customer-focused professionals to provide technical assistance and troubleshooting support for a variety of clients across industries.
In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.
Key Responsibilities:
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Ensure customer satisfaction by providing timely and effective resolutions
- Follow company protocols and security guidelines when handling sensitive information
- Collaborate with internal teams to improve support processes and customer experience
- Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements:
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
Benefits:
We offer a competitive compensation package, health coverage, and other incentives intended to support and reward our team members.
Location & Compliance:
This role operates in a professional office environment and involves a sedentary role using computer and headset equipment. We are an equal opportunity employer and embrace diversity across our workforce.
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