Remote Technical Support Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000
Job Title

A Technical Support Representative position available, offering remote work opportunities.

About the Role

We're seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for various clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements

To be considered for this position, you must have:

  • A high school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • A strong command of the English language
  • Typing speed of 20+ WPM
  • A high-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. What you can expect includes:

  • HMO Coverage plus a dependent
  • Dental coverage with in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures in the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition

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