Technical Support Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time $50,000 - $80,000

About the Job

This role provides hands-on technical assistance, explaining product features and best practices.

A successful technical specialist maintains efficiency, professionalism, and understanding of our services and team needs to deliver top client satisfaction.

  • Provide technical support via phone, email, and chat
  • Respond promptly to inquiries in line with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues appropriately
  • Stay updated with evolving technologies and process changes
  • Participate in training to enhance skills
  • Share knowledge with the team and assist in onboarding new members
  • Deeply understand our products and services
  • Ensure customer satisfaction through prompt responses
  • Support and collaborate with team members
  • Take on additional tasks as needed

Key Requirements

  • At least 3 years of technical support experience, supporting customers via email and chat
  • Basic knowledge of web and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences
  • Ability to thrive in a dynamic environment
  • Metrics-driven with high-volume interaction handling skills
  • Strong conflict resolution and communication skills
  • Creative problem-solving abilities
  • Good judgment and empathy
  • Proactive with minimal supervision

Preferred Qualifications

  • Support team initiatives and projects
  • Identify opportunities for contribution and growth
  • Gather and share customer insights for continuous improvement
  • Experience working remotely with little supervision
  • Knowledge of SQL and databases
  • Experience with log-monitoring tools like Datadog
  • Proficiency in English (written and spoken)

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