Remote Support Specialist

18 hours ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,200,000

Are you passionate about providing top-notch technical assistance and support?

About the Role

This is a fantastic opportunity to join our team as a Remote Support Specialist. In this role, you will be responsible for delivering exceptional technical support to our clients across various industries.

  • Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements

To be successful in this role, you will need to possess:

  • A high school diploma or equivalent
  • Prior call center experience
  • Strong proficiency in English, both written and spoken
  • Able to work independently and manage multiple tasks effectively
  • Familiarity with Windows operating systems and basic troubleshooting skills
What We Offer

We are committed to providing a supportive and rewarding work environment that fosters growth and development. As a Remote Support Specialist, you can expect:

  • HMO coverage and dependent benefits
  • Dental coverage and in-house dental assistance
  • Free meals during training and regular breaks
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of the workplace
  • Employee shuttle services and on-site events
Why Join Us?

We are an equal opportunities employer and value diversity and inclusion. If you are passionate about delivering exceptional customer service and have a strong commitment to quality, we want to hear from you

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