
Customer Experience Liaison
1 day ago
We are pioneering a revolution in healthcare access, delivering innovative solutions that transform the way people receive medical treatment.
Job Overview- Provide exceptional customer service by addressing inquiries, concerns, and feedback across multiple channels with empathy and critical thinking.
Key Responsibilities:
- Swiftly and courteously resolve customer issues, offering suitable solutions or guidance to meet their needs.
- Serve as a liaison between customers and healthcare professionals, ensuring seamless consultations and resolving technical or customer-related issues that arise during consultations.
- Offer comprehensive information about products, treatments, and services to customers, ensuring they are well-informed.
- Maintain accurate records of customer information, issues, and resolutions using appropriate tools and systems.
- Develop an in-depth understanding of our offerings and processes to provide outstanding customer service.
- Collaborate with cross-functional teams to address customer concerns and enhance the overall customer experience.
- A minimum of 1 year of experience in a customer-facing role, preferably in a healthcare setting.
- Professional proficiency in written and spoken English to communicate effectively with colleagues from diverse backgrounds.
- Exceptional problem-solving skills to address technical or customer issues efficiently.
- Strong customer service orientation, ability to empathize, listen actively, and provide suitable solutions to customer inquiries, concerns, and feedback.
- Attention to detail and accuracy in processing customer orders, verifying information, and maintaining records.
- Proficiency in using customer service tools and systems, such as CRM software, ticketing systems, and knowledge bases.
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