Customer Experience Liaison

1 day ago


Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱25,000 - ₱32,000
Customer Service Representative

We are pioneering a revolution in healthcare access, delivering innovative solutions that transform the way people receive medical treatment.

Job Overview
  • Provide exceptional customer service by addressing inquiries, concerns, and feedback across multiple channels with empathy and critical thinking.

Key Responsibilities:

  1. Swiftly and courteously resolve customer issues, offering suitable solutions or guidance to meet their needs.
  2. Serve as a liaison between customers and healthcare professionals, ensuring seamless consultations and resolving technical or customer-related issues that arise during consultations.
  3. Offer comprehensive information about products, treatments, and services to customers, ensuring they are well-informed.
  4. Maintain accurate records of customer information, issues, and resolutions using appropriate tools and systems.
  5. Develop an in-depth understanding of our offerings and processes to provide outstanding customer service.
  6. Collaborate with cross-functional teams to address customer concerns and enhance the overall customer experience.
Requirements
  • A minimum of 1 year of experience in a customer-facing role, preferably in a healthcare setting.
  • Professional proficiency in written and spoken English to communicate effectively with colleagues from diverse backgrounds.
  • Exceptional problem-solving skills to address technical or customer issues efficiently.
  • Strong customer service orientation, ability to empathize, listen actively, and provide suitable solutions to customer inquiries, concerns, and feedback.
  • Attention to detail and accuracy in processing customer orders, verifying information, and maintaining records.
  • Proficiency in using customer service tools and systems, such as CRM software, ticketing systems, and knowledge bases.


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