Chief Customer Liaison

17 hours ago


Pasay, National Capital Region, Philippines beBeeCustomerAmbassador Full time ₱2,500 - ₱3,500

As a key member of our team, the Customer Ambassador plays a vital role in fostering exceptional customer relationships.

Job Description:

This role involves interacting with clients to address their inquiries and resolve complaints regarding our products and services. The Customer Ambassador will collaborate with internal and external teams to handle customer needs and provide outstanding service in a timely and professional manner.

Key Responsibilities:
  • Engage with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism
  • Perform issue tracking and ensure problems are properly documented, prioritized, tracked, and resolved
  • Elevate issues to meet internal and external expectations
  • Identify opportunities for process enhancement
  • Deliver service excellence and maximize customer satisfaction
Requirements:
  • Fluent English language skills (written and spoken)
  • Analytical and critical thinking skills with attention to detail
  • Passion for customer satisfaction
  • Proactive and self-motivated with a willingness to learn and share skills


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