Global Healthcare Liaison

At Limitlessli, we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering meticulously tailored services to meet our clients' unique business needs.

The Case Manager serves as the primary liaison between patients and caregivers, ensuring the delivery of high-quality, continuous care. This role requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality. The Case Manager collaborates closely with patients, families, caregivers, and internal departments to support optimal patient outcomes.

This position is remote and offers you the flexibility of working from home.

Patient Care Coordination:

• Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
• Monitor and maintain care quality by completing VBP (Value-Based Purchasing) measures and quality assurance activities.
• Keep the Director of Patient Services and vendors informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
• Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
• Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.

• Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
• Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
• Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
• Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with departmental procedures.
• Maintain patient confidentiality, privacy, and dignity in all communications and actions.

• Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
• Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
• Provide additional support and responsibilities as assigned to meet organizational needs.

• Registered Nurse with NY License - USRN NY
• Must be bilingual in Spanish.
• Minimum of 3 years of case management or related experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with empathy and patience, particularly in working with the elderly population.
• Ability to handle difficult or sensitive situations professionally, both in person and over the phone.
• Ability to function effectively in a fast-paced and at times high-pressure environment.
• Knowledge of HHA Exchange is highly preferred.

Industry standards applicable to the state depending on work experience and level of expertise.

US Eastern Standard Time (EST) - 9am to 6pm

We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.

You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You'll also be required to have a backup internet connection, ensuring that you're well-equipped to complete your work seamlessly.

Dont miss out on this opportunity – apply now and become a valuable member of the Limitlessli team If you’re interested in what you have read, then we invite you to take the next step and submit your application.