Customer Service Liaison

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $60,000

Job Opportunity

We are looking for a highly skilled and organized individual to fill the role of Customer Support Concierge. This position involves providing exceptional customer service, answering video calls, chats, and rerouting customers to team members.

About the Role:

This is an exciting opportunity for someone who thrives in a fast-paced environment and can handle multiple tasks simultaneously. As a Customer Support Concierge, you will be responsible for greeting customers, routing them to team members, and providing feedback to the leadership team to improve the customer experience.

Key Responsibilities:

  • Answer video calls, chats, and reroute customers to team members
  • Work with Managers and customer support reps to connect customers on zoom
  • Create best practices on waiting room etiquette and maintain a great zoom room environment
  • Educate customers on chat/zoom support functions
  • Provide feedback to the leadership team to improve customer experience
  • Connect Senior Specialists with scheduled customers
  • Facilitate urgent escalations by working with Managers and Senior Specialists
  • Other duties may be assigned and/or modified as business needs change

Requirements:

  • High school diploma or GED required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
  • Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
  • Experience answering high call volume calls and solving customer's needs preferred
  • Excellent phone, email, and instant messaging communication skills
  • Organization skills to keep accurate records and important information quickly
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call
  • The ability to build lasting first impressions and relationships with customers
  • Ability to work from home and

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