Customer Support Liaison

19 hours ago

Pasay, National Capital Region, Philippines beBeeSupport Full time $9,600 - $12,000

We are looking for a skilled professional to fill the role of Customer Support Liaison. The successful candidate will be responsible for delivering exceptional customer experiences across multiple platforms.

Key Responsibilities:

  • Respond promptly to customer inquiries and complaints via email and chat on Amazon Seller Central and client websites.
  • Provide accurate product information, order details, shipping updates, and return procedures.
  • Assist customers with navigating websites, placing orders, and resolving technical issues.
  • Collaborate with sales and operations teams to address customer concerns and ensure timely issue resolution.
  • Maintain professionalism and empathy when interacting with customers to build trust and loyalty.
  • Monitor customer feedback and identify recurring issues to proactively address them.

Requirements:

  • Minimum 2+ years of customer service experience.
  • Experience with customer service tools such as E-desk or similar platforms preferred.
  • Excellent English communication skills (written and verbal).
  • Strong customer service orientation with ability to empathize and prioritize customer needs.
  • Bachelor's degree in related field or equivalent work experience.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive compensation package.

Why Choose Us:

  • We value our employees and strive to create a positive work-life balance.
  • We offer ongoing training and support to help you succeed in your role.

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