Help Desk Expert

2 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱890,000 - ₱1,216,000
Job Description

The Technical Support Specialist will be the bridge between our customers, support teams, and developers.

This role requires someone who can troubleshoot technical issues, communicate clearly with customers, and work collaboratively with cross-functional teams to improve customer experience.

The ideal candidate should have strong problem-solving skills, resourcefulness, and persistence in finding answers.

Additionally, the candidate should be able to translate complex technical details into non-technical language and have excellent writing and speaking skills in English.

Key Responsibilities
  • Handle escalated support tickets through email, chat, or phone to support customers.
  • Troubleshoot technical issues using internal tools, logs, and APIs to identify root causes.
  • Take ownership of escalations from start to finish, ensuring timely and accurate resolutions.
  • Collaborate with engineering and product teams to investigate deeper issues or implement fixes.
Qualifications
  • At least one year of experience providing live chat technical support for a software/SaaS platform.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and translation skills.
  • Ability to work autonomously and in cross-regional environments.
Benefits

This is a customer-facing role where you'll combine technical troubleshooting skills with clear, empathetic communication. You'll work closely with Support Specialists, Engineers, and cross-functional teams to spot patterns, resolve issues, and improve the customer experience.

About Us

We value diversity, innovation, and collaboration. We strive to create an inclusive workplace where everyone can thrive and contribute their best work.

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