Help Desk Professional

2 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱48,000 - ₱72,000
Job Overview

We're on a mission to empower employees globally, fostering meaningful connections and authentic relationships.

  • We are a diverse team united by our desire to connect people with common values for impactful work.
Responsibilities

As a Technical Support Advocate, you'll provide expert technical assistance, feature explanations, and best practice guidance for our product.

You'll operate in a fast-paced environment, maintaining composure, professionalism, and a deep understanding of our services and team needs to deliver exceptional client satisfaction.

Key Responsibilities:
  • Provide technical support via phone, email, and chat.
  • Respond to customer inquiries and alerts in a timely and professional manner.
  • Diagnose, address, and resolve technical issues efficiently and accurately.
  • Educate customers on product features and benefits.
  • Collaborate with the team to enhance technical skills and knowledge.
  • Share knowledge and assist in training new team members.
Requirements

To succeed in this role, you must be curious, analytical, and passionate about delivering exceptional client experiences.

  • Minimum 3 years of technical support experience.
  • General knowledge of web-based and mobile apps.
  • Experience with SaaS Products - Software as a Service.
  • Strong conflict resolution skills and even temperament.
  • Ability to convey tone via written communications.
  • Impeccable judgment and proactive attitude.

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