Help Desk Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱300,000 - ₱450,000
About the Role

MCI is seeking a skilled Technical Support Representative to provide top-notch assistance to customers with technical issues. As a key member of our team, you will play a vital role in ensuring customer satisfaction and delivering exceptional service.

Key Responsibilities
  • Provide first-level technical support via phone, chat, or email to troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions to resolve their problems.
  • Document all technical issues and resolutions in the system for future reference.
  • Escalate unresolved issues to higher-level support teams as needed.
  • Stay updated on product knowledge and technical procedures to deliver expert service.
Required Skills and Qualifications
  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is a plus.
Benefits
  • HMO, Medical and Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of the workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
About MCI

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

We are committed to providing a work environment free from discrimination, where employees are treated with dignity and respect.

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