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2 days ago
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support staff, you will provide top-notch technical assistance to our clients via phone, email, and chat.
Your responsibilities will include:
- Managing incidents and requests within our ticketing system
- Performing and documenting daily ticket follow-ups with end-users
- Resolving username and password problems
- Providing multifactor authentication, single sign-on, and VPN support
- Performing software and application support
- Providing remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories
To be successful in this role, you must have:
- A reliable high-speed internet connection
- CompTIA A+ certification
- Experience supporting Microsoft 365, Windows 10, and Active Directory
- 1+ year Mac OS experience
- Experience with the ServiceNow ticketing system
- Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control
- 2-3 years of progressive experience in a technical support role with an MSP or call center IT support environment
Benefits of working with us include:
- A dynamic and supportive work environment
- The opportunity to work with a leading organization in the IT outsourcing industry
- Ongoing training and professional development opportunities
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