Service Delivery Executive

6 days ago


Quezon City, National Capital Region, Philippines The HIRD- Philippines Full time
Job Summary:
We are seeking an experienced Service Delivery Executive to join our team at The HIRD- Philippines. As a key member of our operations team, you will be responsible for overseeing daily collections operations, ensuring efficiency and compliance with SLAs.

About Us:
The HIRD- Philippines is a leading provider of BPO services, committed to delivering exceptional results in the collection industry. Our team is comprised of highly skilled professionals who share a passion for customer service and operational excellence.

Responsibilities:
* Manage and mentor teams, driving performance and engagement
* Oversee daily collections operations, ensuring efficiency and compliance with SLAs
* Collaborate with stakeholders to implement process improvements
* Ensure compliance with client and regulatory requirements

Qualifications:
* 4-5 years of experience in Core Collections within a BPO setup
* 10+ years of experience in the BPO industry

Benefits:
* Competitive compensation package
* Opportunities for career growth and development
* Dynamic and challenging work environment

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