Service Delivery Coordinator
2 days ago
About Stratpoint Technologies Inc.
We are committed to delivering exceptional IT services and solutions that meet the evolving needs of our clients. Our team of experts provides cutting-edge technology solutions that drive business growth and transformation.
The Role: Service Delivery Coordinator
You will play a critical role in coordinating IT support operations, ensuring smooth handling of laptop deployments, mobile device management, and asset inventory tracking. This role involves collaborating with IT teams to drive key IT initiatives, including Unified Endpoint Management (UEM), endpoint security, and a firewall upgrade.
This role is perfect for experienced IT support professionals who excel at documentation, collaboration, communication, and process optimization.
Your Key Responsibilities
- Coordinate IT support operations, ensuring seamless handling of laptop deployments, mobile device management, and asset inventory tracking.
- Collaborate with IT teams to drive key IT initiatives, including UEM implementation, endpoint security rollout, and firewall upgrades.
- Foster strong relationships with stakeholders, ensuring clear and proactive communication regarding IT initiatives.
- Improve IT team coordination, ensuring efficient execution of tasks, service requests, and initiatives.
- Identify areas for process improvement, working closely with IT admins and engineers to optimize service delivery.
About You
- Proven experience in IT support, particularly in service desk, system administration, or IT operations.
- Strong background in IT asset management, including handling laptops, mobile devices, and software licenses.
- Expertise in Google Workspace administration (user provisioning, security policies, access management).
- Experience with IT service coordination, helpdesk operations, or ITSM tools (e.g., ServiceNow, Jira Service Desk).
- Excellent communication and collaboration skills, with ability to engage effectively with IT teams and stakeholders.
- Process-oriented and detail-driven, with experience in workflow optimization and documentation.
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