Service Delivery Strategist
5 days ago
Overview:
Neksjob Philippines is a reputable company that requires a skilled Service Delivery Strategist to oversee the Workforce Services team. This role involves managing the cost structure, supporting sales efforts, driving operational efficiency, and leading strategic initiatives to ensure successful contract delivery.
Responsibilities:
- Lead the WFM team to achieve financial goals through effective cost management.
- Collaborate with Command Center leads to develop sales materials, quotes, demos, and tours.
- Pursue opportunities to expand WFM services into new contracts.
- Ensure successful contract delivery and meet SLAs across all functions.
Requirements:
- Bachelor's degree.
- 8-12 years of experience in Workforce Management, with expertise in operational processes and performance metrics.
- At least 5 years of leadership experience, including team management and development.
- Strong knowledge of forecasting and scheduling practices.
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