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Service Delivery Associate
2 weeks ago
We have an exciting opportunity for a Healthcare Liaison to join our team at One Luna Global Connections, Inc.
About the RoleThe ideal candidate will be responsible for communicating with customers, providing them with knowledgeable answers to their questions, and working closely with internal departments to meet their needs.
Main Responsibilities- Customer Communication: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information about products, pricing, and availability.
- Problem Solving: Proactively identify and resolve customer issues, escalating complex cases as needed.
- Collaboration: Work closely with internal teams to ensure seamless delivery of services and meet customer expectations.
- Data Entry: Accurately enter customer data into various platforms, maintaining high levels of accuracy and attention to detail.
- Experience: At least 1-3 years of relevant work experience in a similar role.
- Skillset: Excellent phone etiquette, verbal, written, and interpersonal skills, with the ability to multi-task, organize, and prioritize work effectively.