Operations Professional with Merchant Support Expertise

4 hours ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
TASQ Staffing Solutions Job Overview
Our company, TASQ Staffing Solutions, is seeking a skilled Merchant Onboarding Ops Analyst to join our team. As a key member of our operations department, you will be responsible for providing excellent support to our merchants, ensuring a seamless onboarding experience.

About the Role
This position involves working closely with various stakeholders, including merchants, sales teams, and internal departments. You will be the primary point of contact for merchant-related inquiries, resolving issues efficiently and effectively. Your expertise in data analysis will enable you to identify trends and provide valuable insights to inform business decisions.

Key Responsibilities
• Provide exceptional customer service to merchants, responding promptly to their inquiries and resolving issues in a timely manner
• Collaborate with sales teams to ensure a smooth onboarding process, addressing any concerns or questions that may arise
• Analyze data to identify trends and areas for improvement, presenting findings to inform business decisions
• Develop and maintain relationships with merchants, vendors, and other stakeholders to ensure a collaborative and supportive environment

Requirements
• Bachelor's degree or equivalent in a relevant field (e.g., business administration, finance)
• At least 3 years of experience in merchant support/business support, preferably in the finance industry
• Excellent verbal and written communication skills in English and Tagalog
• Familiarity with ZOHO, Zendesk, and other CRM systems
• Robust knowledge and experience in data analysis
• Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously
• Strong problem-solving skills, with a focus on finding creative solutions to complex issues

Benefits
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

What We Offer
In addition to a competitive salary and benefits package, we offer a range of perks and incentives to support your career growth and well-being. These include opportunities for professional development, recognition and rewards for outstanding performance, and a collaborative and dynamic work environment.

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