Merchant Operations Career Growth Opportunities

5 hours ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Description
We are seeking an experienced Merchant Onboarding Ops Analyst to join our operations team at TASQ Staffing Solutions. The successful candidate will be responsible for providing top-notch support to our merchants, ensuring a seamless onboarding experience.

About the Role
This position involves working closely with various stakeholders, including merchants, sales teams, and internal departments. You will be the primary point of contact for merchant-related inquiries, resolving issues efficiently and effectively. Your expertise in data analysis will enable you to identify trends and provide valuable insights to inform business decisions.

Key Responsibilities
• Deliver exceptional customer service to merchants, addressing their inquiries and resolving issues in a timely manner
• Collaborate with sales teams to ensure a smooth onboarding process, addressing any concerns or questions that may arise
• Analyze data to identify trends and areas for improvement, presenting findings to inform business decisions
• Foster strong relationships with merchants, vendors, and other stakeholders to ensure a collaborative and supportive environment

Requirements
• Bachelor's degree or equivalent in a relevant field (e.g., business administration, finance)
• At least 3 years of experience in merchant support/business support, preferably in the finance industry
• Excellent verbal and written communication skills in English and Tagalog
• Familiarity with ZOHO, Zendesk, and other CRM systems
• Robust knowledge and experience in data analysis
• Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously
• Strong problem-solving skills, with a focus on finding creative solutions to complex issues

What We're Looking For
We are seeking a highly motivated and experienced Merchant Onboarding Ops Analyst who can provide exceptional support to our merchants and contribute to the growth and success of our company. If you have a passion for delivering excellent customer service, analyzing data, and working collaboratively with others, we encourage you to apply.

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