Technical Support Professional
6 hours ago
Job Overview
Nityo Infotech is seeking a highly skilled and experienced IT Service Desk Trainer/Lead to join our team. The ideal candidate will have a strong passion for technology, leadership, and training, with experience in call center operations and leadership roles.
Main Responsibilities
- To develop and deliver comprehensive training programs for IT service desk teams
- To lead and manage IT service desk teams to achieve exceptional performance and customer satisfaction
- To implement and monitor cutting-edge call monitoring systems, including CISCO Finesse, Calabrio, and ServiceNow ITSM
Requirements
- A degree in Information Technology, Business, or a related field (preferred)
- At least 1-2 years of Call Center experience (required)
- Experience in a leadership role (preferred)
- Experience with call monitoring systems, CISCO Finesse, Calabrio, and ServiceNow ITSM (preferred)
About Nityo Infotech
We are a reputable company that values innovation and excellence in the IT industry. We offer a dynamic work environment and opportunities for growth and development.
Work Arrangements
- Location: BGC Taguig
- Schedule: Shifting
- Set-Up: Hybrid
Compensation
45,000 PHP per month
Key Skills
- Exceptional leadership skills
- Strong communication and training abilities
- Proficiency in CISCO Finesse, Calabrio, and ServiceNow ITSM
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