Customer Support Expert with Global Perspective

3 days ago


Taguig, National Capital Region, Philippines eTeam PH Full time

eTeam PH is seeking a dedicated and skilled Customer Support Analyst to join our team. In this role, you will be responsible for delivering exceptional support to our customers across multiple channels.

As a trusted advisor, you will listen and empathize with our customers, ensuring they feel valued and heard. Your primary objective will be to resolve customer issues promptly and efficiently, utilizing all available resources to maintain high standards.

You will take ownership of complex issues, applying critical thinking skills to identify root causes and provide effective solutions. Where possible, you will aim to resolve issues on the first contact, logging defects appropriately if necessary.

In addition to your technical expertise, you will possess excellent communication skills, enabling you to effectively operate globally across multiple departments and stakeholders. A flexible and adaptable approach will be essential in meeting the evolving needs of a fast-paced and high-growth organization.

To succeed in this role, you will require a minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, or technology. Experience with various support channels, including voice, email, and messaging, is also crucial. Furthermore, you must be able to read, write, and speak English fluently.

We value education and seek candidates who are college graduates. Relevant experience in email, phone, or chat customer support, as well as financial services, crypto, or technology, is highly desirable.



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