IT Support Specialist
24 hours ago
Company Overview:
Metacom Solutions is a leading provider of IT solutions, committed to delivering exceptional service and support to our clients. Our team of experts is dedicated to helping organizations like yours achieve their goals through innovative technology and reliable assistance.
Job Description:
We are seeking a highly skilled and motivated IT Helpdesk professional to join our team. As an IT Helpdesk representative, you will be responsible for providing first-line support to users, resolving technical issues, and escalating complex problems to higher-level teams.
Key Responsibilities:
- Provide telephone, chat, email, and self-service/web portal support to users
- Answer questions about installation, operation, configuration, customization, and usage of assigned products
- Apply basic diagnostic techniques to identify problems and recommend solutions
- Escalate complex problems to higher-level teams
Requirements:
To be successful in this role, you will need to possess excellent interpersonal, communication, and analytical skills. You should have a solid understanding of software and application issues, as well as experience with ticket analysis and issue trends. Additionally, you should be able to multitask in a fast-paced environment and work on shifting schedules.
What We Offer:
We offer a competitive salary and benefits package, including opportunities for growth and development within our organization. If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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