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Service Desk Operations Manager
2 weeks ago
We are seeking a Senior Process Executive to play a crucial role in enhancing customer satisfaction and operational efficiency. The ideal candidate will have technical expertise in Service Desk and domain experience in Customer Experience Offerings and Store Operations.
This hybrid role involves rotational shifts and does not require travel. As a Senior Process Executive, you will be responsible for providing exceptional support to customers, overseeing day-to-day operations of the service desk, and collaborating with team members to identify and implement process improvements.
You will also monitor and analyze customer feedback, assist in the development and maintenance of knowledge base articles, and ensure compliance with company policies and procedures while handling customer interactions.
In addition, you will utilize technical skills to troubleshoot and resolve service desk issues efficiently, maintain accurate records of customer interactions, and support store operations by providing timely and effective solutions to technical problems.
