Strategic Customer Operations Leader

1 week ago


Hagonoy, Central Luzon, Philippines beBeeOperations Full time $90,000 - $120,000
Job Title: Customer Success Operations Manager

This role plays a pivotal part in delivering value and scale with growth. As the customer success operations manager, you will be responsible for owning systems and processes at the heart of the customer journey.

  • Design and optimize customer health tracking to drive renewals and surface insights influencing company strategy.
  • Evaluate and refine workflows supporting customer success, support, and onboarding teams.
  • Standardize playbooks, renewal processes, health scoring models, and customer journey maps.

As a key administrator and owner of Gainsight and Salesforce for the customer success org, you will manage integrations between these tools and other customer success tooling.

Key responsibilities include driving automation to reduce manual work and improve efficiency, building and maintaining reporting dashboards for leadership, and developing a proven track record of designing scalable processes for customer-facing teams.

Requirements
  • Analytical mindset turning data into actionable insights.
  • Experience with SaaS / subscription business models.
  • 5+ years of experience in customer success, revops, or related operations roles.
  • Exposure to renewal forecasting and customer revenue operations.
  • Strong Gainsight administration skills and Salesforce abilities.

Excellent communication and stakeholder management skills are essential in this role.



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