Client Service Representative

1 week ago

Manila, National Capital Region, Philippines beBeeCareer Full time ₱550,000 - ₱800,000
Job Details

We are seeking an Assistant Client Support professional to join our team.

This role involves managing inbound client inquiries and troubleshooting issues faced by clients. As an experienced support specialist, you will work closely with the Head Client Manager to ensure timely and accurate responses to clients.

  • Develop a deep understanding of client issues through shadowing for 1-2 months.
  • Gain proficiency in handling various client inquiries independently after training.
  • Collaborate with the team to ensure clear, professional communication.
Key Responsibilities
  • Assist the Head Client Manager in managing inbound client inquiries and troubleshooting issues faced by clients.
  • Gain a deep understanding of client issues through shadowing for 1-2 months.
  • Develop proficiency in handling various client inquiries independently after training.
  • Provide timely and accurate responses to clients, ensuring their concerns are resolved effectively.
  • Collaborate with the team to ensure clear, professional communication.
  • Seek clarification and ask questions to ensure responses meet client expectations.
  • Handle sensitive client information with confidentiality and professionalism.
  • Maintain high client satisfaction through effective problem-solving and proactive communication.
Required Skills and Qualifications
  • 1-3 years of experience in client management or communication.
  • Confident in phone communication, capable of troubleshooting frustrated clients.
  • Proficient in DocuSign and PDF editing applications.
  • Strong communication skills, both over the phone and via email.
  • Team player who asks questions for clarity.
  • Strong administrative and organizational skills.
Benefits
  • Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off).
  • Employee Referral Program.
  • Work-Life Balance.
About Us

We offer a supportive environment, benefits, and career growth opportunities. You will enjoy working with a team of professionals who share your values and goals. Join us in making a difference in the lives of our clients and colleagues.

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