Client Service Representative

WHR Global Consulting is hiring a Casual/Temporary Client Service Representative role in Taguig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon
• Expected salary: ₱100,000 - ₱120,000 per month

Job Title: Client Relations Specialist Work Arrangement: Remote Set Up Schedule: 12-hour shifts | No weekends off Location: Remote Set

Up Employment Type: Contractual Salary: USD 1900 to USD 2400 About the Role: The Client Experience Associate (CEA) is a frontline member of RSF Agency's Client Relations team. This role is responsible for managing real-time communication with clients via chat, voice, and email, ensuring a seamless and high-touch experience.

CEAs are expected to manage VIP client interactions with tact and empathy, maintain service excellence, and resolve issues swiftly without escalation whenever possible. This position plays a critical role in maintaining RSF's reputation. Key Responsibilities: Client Communication & Relationship Management:

• Serve as the primary point of contact for assigned clients during your shift.
• Engage with clients via Telegram, WhatsApp, Zoom, and email to provide timely

responses and resolutions.

• Maintain a calm, confident tone—especially with high-maintenance or high-value

clients.

• Handle sensitive feedback, frustration, or confusion with empathy and

professionalism. Issue Resolution & Escalation:

• Identify service issues, delays, or misunderstandings and resolve them

directly when possible.

• Escalate critical or high-risk concerns to the Client Relations Manager with

detailed context.

• Maintain an active escalation log in ClickUp for visibility and tracking.

VIP Client Handling:

• Adapt tone and language to match client personalities while maintaining RSF's

brand voice.

• Understand and anticipate the expectations of English-fluent, nuanced VIP

clients.

• Proactively manage communications to prevent dissatisfaction and service

complaints. Administrative Coordination:

• Document all significant client interactions and updates in ClickUp and

Telegram folders.

• Track and update client status reports, onboarding progress, and

contract-related communications.

• Collaborate with other departments (Training, Chat, Content, Sales Ops) to

ensure client needs are met promptly. Service Excellence:

• Uphold a 10-minute maximum response time to client inquiries during working

hours.

• Practice proactive communication: update clients before they need to ask.
• Participate in internal training to stay updated on SOPs, client strategies,

and tool usage (Telegram, ClickUp, Vault systems, etc.).

• Perform other related tasks as may be assigned.

Qualifications:

• 3+ years in a client-facing role with direct responsibility for chat, phone,

and email service, preferably with a background in VIP Casino, Hospitality, Concierge, or as a Personal Assistant for a demanding wealthy client.

• Prior experience handling high-profile or VIP clients.
• Exceptional written and verbal English communication skills; sensitivity to

tone and context is essential.

• Proven ability to de-escalate tense situations and manage demanding

personalities.

• Strong organizational skills and attention to detail.
• Comfort with 12-hour shifts and rotating rest days (no weekends off).
• Tech-savvy: familiar with tools such as ClickUp, Google Workspace, Zoom, and

Telegram. Candidates with attached CV and relevant experience will be considered for a phone interview.