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Support Desk Representative

1 week ago

Manila, National Capital Region, Philippines Best Resource Enterprise Network Inc. Full time

Join Our Team

As a Customer Service Officer at Best Resource Enterprise Network Inc., you will have the opportunity to make a real difference in customers' lives.

Your key responsibilities will include analyzing customers' needs, developing and maintaining effective relationships, and providing accurate information using the right methods.

Responsibilities:

  • Analyze customers' needs to determine the best solution.
  • Develop and maintain effective relationships with customers through open and interactive communication.
  • Provide accurate, valid, and complete information to customers.
  • Maintain accurate records of customer interactions, needs, and feedback.
  • Perform other tasks as required by the position.
  • Respond to customer inquiries via online live chat tool and email.

Requirements:

  • A degree in any 4-year course.
  • A minimum of 1-2 years of work experience in customer service.
  • Excellent communication skills in English, both written and verbal.
  • Proficient in using Microsoft platform applications.
  • Able to work flexibly, professionally, and under pressure.
  • A strategic thinker with analytical skills and problem-solving abilities.
  • Customer-focused and able to work effectively in a team environment.
  • Able to work varied schedules, including night shifts and holidays.
  • Willingness to work onsite in Eastwood City, Quezon City.

Benefits:

  • PHP 50,000 annual medical reimbursement and HMO coverage.
  • Food and travel allowance: PHP 10,100 monthly.
  • Salary increase upon regularization after 6 months.
  • Monthly team-building budget.
  • Accrued vacation leave and sick leave.
  • Emergency leave policy.