Deal Desk Support

7 days ago


Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

We're Hiring: Deal Desk Support

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a new Deal Desk Support to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Send your application here: https://jobs.cloudstaff.com/job-preview/16078

Role: Deal Desk Support
Work Arrangement: Work From Office
Location: Makati
Schedule: Night Shift

Job Description:

  1. Assist in training and implementing best practices related to the quoting process.
  2. Act as a primary point of contact for resolving quote-to-cash issues, collaborating with Customer Success, Sales, Professional Services, Order Operations, Billing, Finance, and Legal teams.
  3. Support period-end close processes to ensure timely financial closures and accurate accounting of sales transactions.
  4. Identify and resolve data discrepancies while working with BizApps, Billing, Legal, and other teams to improve processes and enhance data quality.
  5. Monitor and manage the request ticket queue, ensuring inquiries are resolved within established service level agreements (SLAs) or escalated as needed.
Requirements:
  1. Must be available to work from 8:00 AM - 5:00 PM PST (US).
  2. Associate's degree or higher.
  3. At least 3 years of experience in a deal support or sales operations role.
  4. Proficiency in Salesforce.com is required.
  5. Strong working knowledge of Microsoft Word, PowerPoint, and Excel.
Perks & Benefits (Work From Office/Hybrid):
  1. Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent.
  2. Up to 24 leave credits per year.
  3. Flexible leave credits which may be used for vacation, emergency, and sick leaves.
  4. Superb and exciting Mid-Year Parties – with items to give away and cash prizes
  5. Endless opportunities for career advancement.
  6. Exclusive ATM inside the office for employee's convenience.
  7. Annual Performance Review with Salary Increase.
  8. We set you up for success with a company-provided PC/Laptop and fiber internet connection.
  9. Look forward to weekly office perks for work from office staff – Free Coffee, Meals, and Beer Fridays
  10. Top notch workplace with first class VIP lounge and game rooms.
  11. Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance.
  12. Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues.
  13. International career growth and connections.
  14. Unlimited cash incentives for hired referrals.
  15. Mental Wellness Employee Assistance program through Lifeworks.
  16. In-house psychiatrist available to support employees' well-being.
  17. Become part of the Employee Share Units program.
  18. Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes, etc.
Cloudstaff: Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?
  1. Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition.
  2. Invest in You: We support your development through comprehensive training programs, mentoring, and opportunities for career advancement.
  3. Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks, and a collaborative team environment.
To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platform. Please use a clean, distraction-free background and speak clearly and articulately.
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