
Manager of Client Relationships
2 days ago
This role is ideal for individuals with strong leadership skills and a passion for delivering exceptional customer experiences. As a Customer Experience Manager, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.
The successful candidate will have a proven track record of managing high-performing teams and driving business growth through customer-centric initiatives.
Key Responsibilities:- Develop and implement customer experience strategies aligned with business goals
- Lead and manage high-performing customer service teams
- Monitor and analyze customer feedback and metrics to identify areas for improvement
- Collaborate with cross-functional teams to resolve customer pain points and improve the overall customer experience
- Stay up-to-date on industry trends and best practices in customer experience management
- Minimum 6 years of experience in customer-facing roles, including at least 2 years in a leadership or management position
- Strong understanding of customer experience principles and practices
- Proven track record of improving customer satisfaction and loyalty
- Excellent communication and interpersonal skills
- Data-driven mindset with ability to interpret customer metrics and translate into actionable insights
- Fully Remote Work Environment
- Flexible Leave Policy
- Competitive Compensation Package
- Performance Bonus
- Stock Options after 6 months
- We are a leading global no-code insurance platform for health, life, and P&C insurance
- We empower all insurance companies to make insurance 100% digital and accessible to everyone
- We are an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
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