Sales Engagement Specialist
19 hours ago
Job Summary
The TeleSales Executive is a critical role in the company, serving as the first point of contact for potential clients. This position requires exceptional communication skills, organizational abilities, and a focus on building relationships to ensure a smooth client experience.
Responsibilities include:
- Lead Engagement and Conversion: Achieve a 60% conversion rate from leads to attending consultations by following a structured contact process and prioritizing email communication for leads with invalid phone numbers.
- Post-Contact Follow-Up and Notes: Update lead status and apply relevant tags based on engagement level and readiness, and create tasks to notify counselors of upcoming appointments.
- Pre-Appointment Reminders: Call leads one day prior to confirm appointments and provide reminders about consultations.
- CRM Management and Client Complaints: Maintain accurate client records and manage complaints through the CRM.
- Performance Management: Monitor individual telesales targets and submit reports on lead quality and response rates.
- Collaboration on Sales Strategies: Work with the marketing team to align telesales strategies with promotional campaigns.
- Reporting and Performance Tracking: Submit detailed reports on sales performance and highlight patterns, challenges, and recommendations.
- Training and Development: Attend training sessions on communication, objection handling, and CRM usage, and stay updated on company services and industry trends.
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