Sales Engagement Specialist

19 hours ago


Makati City, National Capital Region, Philippines EDUGET GLOBAL CORP Full time

Job Summary

The TeleSales Executive is a critical role in the company, serving as the first point of contact for potential clients. This position requires exceptional communication skills, organizational abilities, and a focus on building relationships to ensure a smooth client experience.

Responsibilities include:

  • Lead Engagement and Conversion: Achieve a 60% conversion rate from leads to attending consultations by following a structured contact process and prioritizing email communication for leads with invalid phone numbers.
  • Post-Contact Follow-Up and Notes: Update lead status and apply relevant tags based on engagement level and readiness, and create tasks to notify counselors of upcoming appointments.
  • Pre-Appointment Reminders: Call leads one day prior to confirm appointments and provide reminders about consultations.
  • CRM Management and Client Complaints: Maintain accurate client records and manage complaints through the CRM.
  • Performance Management: Monitor individual telesales targets and submit reports on lead quality and response rates.
  • Collaboration on Sales Strategies: Work with the marketing team to align telesales strategies with promotional campaigns.
  • Reporting and Performance Tracking: Submit detailed reports on sales performance and highlight patterns, challenges, and recommendations.
  • Training and Development: Attend training sessions on communication, objection handling, and CRM usage, and stay updated on company services and industry trends.


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