Chief Customer Experience Officer

15 hours ago

Pasay, National Capital Region, Philippines beBeecustomer Full time ₱900,000 - ₱1,200,000
Customer Success Strategist

We are seeking an experienced and proactive leader to drive satisfaction, loyalty, and operational excellence throughout the customer journey.

About the Role

This is a key leadership position that will own the end-to-end customer experience. You will define scalable strategies to support growth, establish and track KPIs, processes, and team goals aligned with business objectives.

  • Cultivate strong relationships with internal stakeholders to ensure seamless collaboration and effective communication across teams.
  • Develop and execute plans to deliver exceptional customer experiences, ensuring high levels of satisfaction and loyalty.
Responsibilities
  • Lead customer communications related to logistics and return claims, working closely with logistics teams to ensure fast resolutions and optimize related processes.
  • Manage client onboarding and equipment setup, coordinating installations with technical service partners.
  • Respond to customer inquiries regarding product use and ongoing support, providing timely and informative solutions.
Key Qualifications
  • 5+ years of experience in a client-facing operations or customer success role, with 2+ years in a leadership capacity.
  • Background in e-commerce operations; Shopify experience strongly preferred.
  • Outstanding written and verbal communication skills, with ability to articulate complex ideas simply and effectively.
  • Strong analytical and problem-solving skills, with attention to detail and ability to prioritize tasks.
  • Familiarity with professional coffee equipment or the specialty coffee industry is beneficial.

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