Technical Customer Advocate

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱4,200,000 - ₱6,800,000
Job Opportunity

We seek a skilled professional to fill a Customer Support role. The ideal candidate will possess excellent communication skills, be able to thrive in a fast-paced environment, and have a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Provide support to customers via phone, email, and chat, utilizing knowledge of software products and basic internet tools to troubleshoot and resolve issues.
  • Communicate clearly and proactively with customers and teammates to share updates, manage expectations, and ask questions early.
  • Collaborate with Support team members through proper channels to respond to customer questions and concerns.
  • Act as a liaison between customers and Research and Development teams.
Required Skills and Qualifications:
  • Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience in a related role.
  • Strong written and verbal communication skills; able to explain technical ideas to non-technical people.
  • A positive attitude and focus on providing great customer service.
  • Good problem-solving and analytical thinking skills.
  • Ability to manage time well and work with others to reach team goals.
  • Flexibility and openness to change in a fast-moving environment.
  • Interest in learning and growing business and technical skills.
  • Respect for others and commitment to a positive, ethical workplace.
Benefits:

This role offers the opportunity to grow professionally and contribute to a dynamic team environment.

About the Company:

Our company provides innovative solutions to our clients. We empower professionals to drive growth and succeed in today's complex landscape.

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