Advanced Customer Advocate

9 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱100,000 - ₱150,000
Customer Support Specialist

The primary focus of this role is building strong, long-lasting relationships with customers through tailored guidance and effective issue resolution.

Key Responsibilities:
  • Support Customers: Provide prompt, effective solutions to customer inquiries, troubleshoot issues, and ensure timely resolutions to their concerns.
  • Customer Education: Offer ongoing training and guidance on product features, updates, and best practices to help customers maximize the value of our SaaS platform.
  • Issue Escalation: Identify and escalate more complex issues to senior team members or technical teams for efficient problem resolution.
  • Product Feedback: Gather and communicate customer feedback to inform continuous improvement and innovation.
  • Personal Growth: Engage in regular professional development to enhance skills and understanding of our product, providing deeper insights and more advanced solutions to customers.
Required Skills and Qualifications:
  • Minimum 3 years of experience in a Customer Success, Support, or Account Management role within a SaaS environment.
  • Experience in training, mentoring, or leading team members, including cross-functional or technical teams.
  • Proven customer-facing experience with strong issue-resolution and communication skills.
  • Exceptional written and verbal communication abilities, with the capacity to simplify complex topics and adapt communication styles to diverse audiences.

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