Customer Experience Advocate

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱7,200 - ₱8,400
Job Overview

The Voice Technical Support Professional plays a pivotal role in ensuring exceptional customer experiences through diverse channels.

This position demands a high level of technical acumen, coupled with excellent communication skills to provide comprehensive support and resolve complex issues effectively.

Key Responsibilities
  1. Handle inbound and outbound calls to address customer queries and concerns related to technical issues and product inquiries.
  2. Conduct live product demonstrations to showcase features and functionality in an engaging manner.
  3. Provide technical assistance and troubleshooting support while maintaining a focus on delivering outstanding customer service.
  4. Utilize CRM systems to manage customer interactions and maintain accurate records.
  5. Manage multiple client engagements by offering tailored solutions and support to meet their unique needs.
  6. Maintain clear and concise documentation of interactions and resolutions.
  7. Collaborate with internal teams to escalate complex issues when necessary.
Requirements
  • Proven experience in technical support, customer service, or a related field is essential.
  • Strong ability to conduct product demonstrations and explain technical concepts in an accessible way.
  • Prior experience in a startup or fast-paced environment is highly desirable.
  • Excellent verbal communication skills and phone etiquette are crucial for success in this role.
  • Ability to multitask and prioritize effectively across multiple client accounts.
  • Experience with CRM systems and support ticketing tools is beneficial.
  • Self-motivated, proactive, and adaptable individuals thrive in this remote work setting.
Position Details
  • Shared resource: Supports up to 4 clients.
  • Remote role: Requires a 100mbps (download & upload speed) internet connection and a professional work setup.

  • Customer Experience Advocate

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱1,500,000 - ₱3,000,000

    Customer Support AssociateAbout this role: At the forefront of customer-centric innovation, we're seeking a skilled professional to provide top-notch support and drive seamless experiences.Key Responsibilities:Communicate with customers to resolve queries within Service Level Agreements (SLAs), fostering strong relationships and exceeding...

  • Customer Experience Advocate

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,000,000

    Job SummaryWe are seeking a dedicated and skilled Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, resolving complaints, and guiding customers through solutions.The successful candidate will possess excellent communication skills, a strong understanding...

  • Chief Customer Experience Advocate

    3 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱4,000,000 - ₱6,000,000

    As a Customer Experience Team Lead, you will play a pivotal role in enhancing the shopping experience for our customers. This position emphasizes representing customer interests in all business decisions by prioritizing customer feedback and insights.

  • Senior Customer Experience Advocate

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱360,000 - ₱480,000

    Job Title: Customer Support SpecialistThis role is designed to provide exceptional customer service support via inbound calls, help desk tickets, and chat on our in-house CRM platform.The ideal candidate will have a bachelor's degree in any relevant field.A minimum of 2 years of experience in a customer-facing role with excellent communication skills, both...

  • Deliver Exceptional Customer Experiences

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerExperience Full time ₱450,000 - ₱500,000

    Customer Experience Specialist RoleWe are seeking a dedicated professional with a passion for delivering exceptional customer support.About The JobYou will be responsible for providing top-notch customer service across various communication channels, including email, live chat, phone, and social media.Your key objectives will include:Delivering customer...

  • Product Experience Specialist

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeSupport Full time $45,000 - $85,000

    Job OverviewThis role involves delivering exceptional customer experiences by leveraging product expertise and strong communication skills.The Product Advocate position ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.Key Responsibilities:Handle customer inquiries in digital and voice...

  • Documentarian Developer Advocate

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeTechnicalDocumentation Full time ₱1,200,000 - ₱1,500,000

    We seek a skilled Technical Documentation Specialist to craft clear, user-friendly documentation for our API and Design System.Job OverviewWe are a global cloud-based platform that enables businesses to communicate with customers and staff through multiple channels. As a Technical Documentation Specialist, you will be responsible for writing, maintaining,...

  • Guest Experience Advocate

    3 days ago

    Province of Palawan, Mimaropa, Philippines beBeecoach Full time $60,000 - $80,000

    Job DescriptionWe are seeking a skilled Onboarding Coach to join our Customer Onboarding Team. As an Onboarding Coach, you will play a vital role in bringing our motto *

  • Customer Success Advocate

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeMarketing Full time $40,000 - $60,000

    Are you looking for a dynamic and challenging role in customer success? As a Marketing Support Specialist, you will be responsible for providing exceptional support to our customers globally.This is a full-time, permanent position that offers the opportunity to work remotely and make a real impact on our customers' experiences.The key responsibilities of...

  • Advanced Customer Advocate

    2 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱100,000 - ₱150,000

    Customer Support SpecialistThe primary focus of this role is building strong, long-lasting relationships with customers through tailored guidance and effective issue resolution.Key Responsibilities:Support Customers: Provide prompt, effective solutions to customer inquiries, troubleshoot issues, and ensure timely resolutions to their concerns.Customer...